Terms & conditions

These terms govern your use of the Onfre website and service. By creating a workspace or using Onfre, you agree to them on behalf of yourself and the business you represent ("you").

1. The service

Onfre provides an AI agent that responds to customer messages on channels you connect, takes actions in tools you authorise, and hands conversations to your team. Features vary by plan, as described on our pricing page.

2. Your account

You are responsible for keeping your login details secure and for everything that happens in your workspace. You must give accurate information when you sign up and keep it up to date.

3. Your content and your customers

• You keep all rights to the content you connect and the conversations in your workspace.
• You give us permission to process that content only to provide and improve the service for you.
• You are responsible for having the right to share your customers' data with Onfre, and for meeting the rules of each channel you connect, including the WhatsApp Business policies.

4. AI-generated responses

Onfre generates replies from the sources you provide and follows the rules you configure. AI can still make mistakes. You are responsible for reviewing your configuration, keeping your sources accurate, and setting handover rules for topics where a mistake would be serious, such as medical, legal or financial advice.

5. Acceptable use

You may not use Onfre to send spam, to mislead people about whether they are talking to a human when asked directly, to process data you have no right to process, or for anything unlawful.

6. Fees and billing

Paid plans are billed monthly or annually in advance. Resolutions above your plan's allowance are billed at the end of each month at the published rate. Channel fees charged by third parties, such as WhatsApp conversation fees, are billed by those providers directly. Fees are non-refundable except where the law requires otherwise.

7. Trials

Free trials last 14 days and include a limited number of resolutions. At the end of a trial, your workspace pauses until you choose a plan. We never charge you automatically at the end of a trial.

8. Availability

We work hard to keep Onfre running at all times, but we don't guarantee it will be uninterrupted. If Onfre is unavailable, messages are routed to your team's inbox so customers are not left without a reply.

9. Ending the agreement

You can cancel at any time from your workspace settings; your plan stays active until the end of the paid period. We may suspend accounts that break these terms. After cancellation you can export your data for 30 days.

10. Liability

To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses.

11. Changes to these terms

We may update these terms. If changes are material, we will tell you by email at least 14 days before they take effect.

12. Contact

Questions about these terms can be sent to hello@onfre.com.