Onfre for E-commerce & D2C
Support that keeps up with your sale days
Most of a D2C brand's support volume is the same handful of questions: where's my order, how do I return it, will it fit. Onfre answers them from your store data and policies, and does the exchange or the refund itself.
Sale-day spikes
A single campaign can triple your inbox overnight. Onfre answers every chat in seconds, whether you get 50 or 5,000.
WISMO all day
'Where is my order?' needs a lookup, not a person. Onfre checks your store and courier and replies with the real status.
Lost COD orders
Unanswered questions before delivery turn into refused parcels. Fast answers keep cash-on-delivery orders on track.
What it answers
The questions that fill your inbox today
Onfre answers these from your own documents and systems, in the customer's language, any time of day.
- Where is my order?
- Can I exchange this for a bigger size?
- Is cash on delivery available for my pin code?
- How do I return a sale item?
- When will this come back in stock?
- Which size should I pick? I'm usually an M.
- Can I change my delivery address?
- My refund hasn't arrived yet.
Example conversation
Fictional business · answered by Onfre
hi, ordered a kurta in M but it's too tight. can i get L?
Of course! Size exchanges are free within 15 days. I've set up an exchange for order #IL-50917: a courier will collect the M and drop off the L on Thursday.
perfect, do I need to pack it?
Just pop it in any bag with the tags on. The courier brings a label. 😊
What it does
Actions it takes, and lines it never crosses
Onfre can
- Look up orders and live courier status
- Create exchanges and book reverse pickups
- Issue refunds up to a limit you set
- Update delivery addresses before dispatch
- Cancel unshipped orders
- Add customers to back-in-stock alerts
Always handed to a person
- Damaged or wrong items, so your team can make it right
- Refunds above your approval limit
- Bulk or wholesale enquiries
- Any customer who asks for a person
Works with
- Shopify
- WooCommerce
- Shiprocket
- Razorpay
- Instagram DMs
- WhatsApp Business
FAQ
E-commerce & D2C questions
Yes. Connect Shopify once and Onfre can read orders, products and customers, and take the actions you allow: exchanges, cancellations and address changes.
Let Onfre take tonight's shift.
Connect WhatsApp, point Onfre at your help docs, and see it draft answers to your real tickets before any customer does.