Onfre for Clinics & healthcare
A front desk that never puts patients on hold
Patients message to book, reschedule, ask about prep and check reports, often in more than one language. Onfre handles the admin from your own protocols, and hands anything clinical to your staff straight away.
Phones ringing off the hook
Reception spends its day on bookings and 'what time do you open?'. Onfre takes that load on WhatsApp and web chat.
No-shows and late cancellations
Easy rescheduling over chat means patients move appointments instead of skipping them.
Safety comes first
Symptom questions must reach a person. Onfre is set up to never advise on symptoms or medicines, and to escalate them urgently.
What it answers
The questions that fill your inbox today
Onfre answers these from your own documents and systems, in the customer's language, any time of day.
- Can I book an appointment with Dr. Mehta?
- I need to move my Friday appointment.
- What should I do before a fasting blood test?
- Are my reports ready?
- Which documents should I bring?
- Do you accept my insurance?
- What are your Sunday timings?
- Is there parking at the Andheri branch?
Example conversation
Fictional business · answered by Onfre
Can I move my appointment on Friday to next week?
Sure. Dr. Mehta has Tuesday 11:30 am or Wednesday 5:00 pm next week. Reply 1 or 2 and I'll move it.
2 please
Done ✅ You're booked for Wednesday at 5:00 pm. I'll send a reminder the day before.
What it does
Actions it takes, and lines it never crosses
Onfre can
- Book, move and cancel appointments
- Send prep instructions approved by your clinic
- Share report status and pickup details
- Send reminders the day before
- Collect pre-visit details
- Route enquiries to the right branch
Always handed to a person
- Any symptom, medicine or clinical question, marked urgent
- Emergencies, with the emergency number shown first
- Billing disputes and insurance claims
- Anything your protocols don't cover
Works with
- Practice management system
- Google Calendar
- WhatsApp Business
- Web chat
- Google Sheets
- Slack
FAQ
Clinics & healthcare questions
No. Clinical topics are blocked by default. Onfre recognises symptom and medicine questions in any language and hands them to your staff, marked urgent.
Let Onfre take tonight's shift.
Connect WhatsApp, point Onfre at your help docs, and see it draft answers to your real tickets before any customer does.