Onfre for Internet & telecom
Answer outage storms before they reach your call centre
When a fibre cut takes out a neighbourhood, hundreds of people message at once. Onfre checks network status and the customer's line, tells them what's happening, and follows up when it's fixed.
Outage spikes
One network incident can bring hundreds of identical chats. Onfre answers all of them with the real status and ETA.
Bill confusion
'Why is my bill higher?' usually has a simple answer in the invoice. Onfre reads it and explains it plainly.
Churn at the last step
Cancellation requests go to your retention team with the full account picture, not to a form.
What it answers
The questions that fill your inbox today
Onfre answers these from your own documents and systems, in the customer's language, any time of day.
- My internet is very slow since yesterday.
- Why is my bill ₹200 more this month?
- Can I pause my plan while I travel?
- How do I upgrade to 300 Mbps?
- When is the technician coming?
- How do I change my Wi-Fi password?
- I'm moving house. Can I shift my connection?
- I want to cancel.
Example conversation
Fictional business · answered by Onfre
internet is super slow since morning
Sorry about that! Your router is online, but there's planned maintenance in Andheri East until 6 pm, which explains the drop. Speeds should be back by 6:30 pm. I'll check again then and message you.
ok thanks for letting me know
What it does
Actions it takes, and lines it never crosses
Onfre can
- Check network status and run remote line tests
- Explain invoices line by line
- Pause, upgrade or downgrade plans
- Book and reschedule technician visits
- Raise and update fault tickets
- Schedule follow-ups when an outage is fixed
Always handed to a person
- Cancellations, to your retention team
- Repeated faults on the same line
- Business and enterprise accounts
- Billing disputes above your threshold
Works with
- Billing system
- Network status page
- Field service tool
- Zendesk
- WhatsApp Business
- Web chat
FAQ
Internet & telecom questions
If your network tools have an API, yes. Onfre can run the checks your agents run today and explain the result in plain words.
Let Onfre take tonight's shift.
Connect WhatsApp, point Onfre at your help docs, and see it draft answers to your real tickets before any customer does.