Onfre for Travel & hospitality
Guests get answers wherever, and whenever, they are
Travellers message from airports, hotel lobbies and different time zones. Onfre answers booking questions, makes changes within your policies, and sends anything urgent straight to your on-call team.
Time zones
Your guests are awake when your team isn't. Onfre covers every hour without a night shift.
Change requests
Date changes, extra guests and late check-outs follow clear rules. Onfre applies them and confirms instantly.
Urgent issues
A guest stranded at an airport needs a person now. Onfre spots urgency and pages your on-call team.
What it answers
The questions that fill your inbox today
Onfre answers these from your own documents and systems, in the customer's language, any time of day.
- Can I change my check-in date?
- Is airport pickup included?
- What time is check-out?
- Can I add one more guest?
- Is breakfast included in my booking?
- How do I get to the hotel from the station?
- Can I get a late check-out?
- What's your cancellation policy?
Example conversation
Fictional business · answered by Onfre
Can I check in a day later? Flight got moved to the 15th.
No problem. I can move your stay to 15–18 Nov at the same rate. The room is available, and there's no change fee on your booking. Shall I confirm?
Yes, thank you!
What it does
Actions it takes, and lines it never crosses
Onfre can
- Look up bookings and itineraries
- Change dates within your fare and room rules
- Book transfers and add-ons
- Send check-in details and directions
- Process cancellations under your policy
- Request late check-out from the property
Always handed to a person
- Stranded or unsafe travellers, as urgent
- Refunds outside your policy
- Group and corporate bookings
- Complaints during a stay
Works with
- Booking engine
- Property management system
- Stripe
- WhatsApp Business
- Slack
FAQ
Travel & hospitality questions
Yes, within the rules you set, such as same rate, available inventory and no fare difference. Anything else goes to your team.
Let Onfre take tonight's shift.
Connect WhatsApp, point Onfre at your help docs, and see it draft answers to your real tickets before any customer does.